please e-mail jemerite@jemerite.com with any questions for a prompt response

if order is not packed, it can be adjusted  

orders are packed and shipped within 2 days after receipt  

please contact me via jemerite@jemerite.com or via instagram or twitter dm with your order number  

please note, i cannot guarantee i will be able to accommodate every change order request 

je mérite accepts cancellation requests made within 12 hours of order placement, monday-friday  

if you wish to cancel your order, please send an email to jemerite@jemerite.com or via instagram or twitter dm @shopjemerite with your order number  

please note, we are unable to guarantee a cancellation request

you may change your shipping address provided the order has not yet shipped and a shipping label has not yet been printed  

once a shipping label has been printed, i am no longer able to change or reroute your shipping address  

please email me at jemerite@jemerite.com to request an address change and i will do my best to accommodate your request

once your order ships, you will receive an email from jemerite.com with your tracking information  

you may use the tracking information in that email to track your order  

have a je mérite account? if yes, log into your your account and select the order you are looking to track  

if you have any questions regarding your order, please contact me a jemerite@jemerite.com for assistance 

we always recommend tracking directly with our shipping partners to view the most up to date information on your delivery