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frequently asked questions

who can i reach out to regarding my order?

please e-mail with any questions for a prompt response

can i make changes to an order i just placed?

if order is not packed, it can be adjusted

orders are packed and shipped within 24 business hours after receipt

please contact me via or via intagram or twitter DM with your order number

please note, i cannot guarantee i will be able to accomodate every change order request

can i cancel my order?

je mérite accepts cancellation requests made within 1 hour of order placement, monday-friday

if you wish to cancel your order please send an email to or via instagram or twitter dm @shopjemerite with your order number

please note, we are unable to guarantee a cancellation request

can i change my shipping address?

you may change your shipping address provided the order has not yet shipped and a shipping label has not yet been printed

once a shipping label has been printed, i am no longer able to change or reroute your shipping address

please email me at to request an address change and i will do my best to accommodate your request

how can i track my order?

once your order ships, you will receive an email from with your tracking information

you may use the tracking information in that email to track your order

have a je mérite account? if yes, log into your your account and select the order you are looking to track

if you have any questions regarding your order, please contact me a for assistance

we always recommend tracking directly with our shipping partners to view the most up to date information on your delivery

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